Travel Experience Coordinator - Deliver Exceptional Customer Service! Job at Kennedy-Fs, Richmond, VA

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  • Kennedy-Fs
  • Richmond, VA

Job Description

Based in Richmond, Virginia, this role supports travelers by planning journeys, answering inquiries, and ensuring each travel experience is seamless and memorable. The position combines a passion for travel with strong interpersonal and customer service skills to deliver personalised guidance and coordination for clients, including those in Richmond and the surrounding Mid‑Atlantic region.

  • Collaborate with clients to understand travel goals and preferences
  • Develop and coordinate travel plans and itineraries tailored to client needs
  • Provide timely responses to client questions and resolve service issues
  • Ensure logistical details are managed for smooth travel experiences
  • Maintain accurate records and use digital tools to manage bookings and communications
  • Work independently and as part of a team to deliver consistent, high‑quality service

Qualifications:

  • Enthusiasm for travel and exploration
  • Strong customer service and interpersonal skills
  • Excellent written and verbal communication
  • Detail‑oriented and well organized
  • Friendly, approachable, and energetic demeanour
  • Comfortable using digital tools and online platforms
  • Able to work independently and collaboratively

Benefits:

  • Flexible schedule with location independence
  • Opportunities to build relationships with travel enthusiasts in Richmond, Virginia and the broader Mid‑Atlantic region
  • Access to travel resources and regional destination knowledge
  • Professional development in customer service, travel planning, and coordination
  • Supportive team environment that encourages creativity and innovation
  • Participation in a growing organisation that values exploration and learning

Job Tags

Flexible hours

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