Our values start with our people, join a team that values you!
Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.
As part of our team, you will experience:
Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2025 revenues of $22.8 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.
GENERAL PURPOSE: The Loss Prevention Agent supports store safety and loss prevention programs by monitoring stores for theft and fraud and follows policies to deter or apprehend individuals after validating dishonest acts have occurred. The Agent works closely with LP Field Leaders, corporate investigators, and external partners to document findings, assist in investigations, and resolve incidents. The Agent ensures a safe shopping and working environment that delivers value to our customers and supports our company values of integrity, respect, accountability, learning, and humility. The base pay range for this role is $19.52 - $28.17. The base pay range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location. ESSENTIAL FUNCTIONS: • Monitor store entrances, exits, sales floor, and checkout areas to identify theft or fraudulent behavior. • Observe and engage individuals exhibiting dishonest actions to prevent potential loss. • Utilize CCTV, reporting tools, and investigative resources to detect theft indicators and validate incidents. • Accurately document incidents, maintain evidence, and provide timely reports to leadership and Investigations teams. • Partner with leadership and law enforcement to resolve theft cases and support apprehensions when authorized. • Assist with trespass enforcement for repeat offenders in compliance with company policy. • Collaborate with internal teams on major theft incidents and contribute to follow-up investigations. • Identify and report safety hazards and operational vulnerabilities to store management. • Perform additional duties as assigned to support loss prevention objectives. COMPETENCIES: • Manages Work Processes • Collaborates • Business Acumen • Leading by Example • Plans, Aligns & Prioritizes • Communicates Effectively • Ensures Accountability and Execution QUALIFICATIONS AND SPECIAL SKILLS REQUIRED: • High School education or equivalent required, AA degree preferred. • Minimum 1-2 years experience in loss prevention, retail, or security. • Demonstrated ability to work effectively both independently and within a team in a fast-paced environment • Ability to collaborate effectively with internal and external partners including law enforcement • Strong written and oral communication skills • Demonstrated ability to build and maintain working relationships with associates at all levels of the organization • Excellent customer service skills • Demonstrated ability to effectively problem solve with the proper sense of urgency • Must be able to comply with all applicable federal and state laws and regulations for security positions, including but not limited to, additional background screening, physical examination, fingerprinting and/or drug and alcohol testing as required • Ability to make quality judgment in little to no response time PHYSICAL REQUIREMENTS/ADA: Job requires ability to work in an office environment, primarily on a computer....making a positive impact to service scores (GSAT). Financial responsibility over assigned locations (revenue, labor management). Assist with in-park cycle counts and annual physical inventory. Coach and course correct negative Ambassador behaviors, as needed....
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